Frequently Asked Questions
Delivery time depends on many factors (especially now during the COVID-19 global pandemic), but our average delivery time is about 7-20 days around the world.
If you need any help about tracking your package or you have some questions, feel free to contact us.
This is our average shipping time by country
USA Within 5-15 days
Europe Within 7-20 days
Canada Within 7-17days
Australia/NZ Within 7-17 days
Rest of the World Within 7-20 days
Our processing time for order is 1-4 business days.
Can I cancel my order?
You can cancel your order for the next 12 hours after you have confirmed the order. After that, we'll start processing your order and prepare package for delivery.
How does shipping works?
In order to give you the best possible experience, our brand cooperates with the best companies around the world. Your package will be sent from the nearest warehouse. Our warehouses are located in United States, Europe, and China. Depending on the quantity of goods and your location, we'll choose the nearest warehouse, to get your package to you as soon as possible.
How can I get Free Shipping?
Our company can pay shipping for every order above $39. If you spend more than $39, on the checkout page, you can choose Free Shipping Option. All our shipping methods are tracked and with guarantee.
What if I need to return something?
If you want to return your package, before that, make sure that you contact us. We'll be happy to help and guide you through the whole process.
Does Covid-19 effect on shipping time?
Customer service is one of the number one priorities. If you have any questions, feel free to contact us. Contact us: email@example.com
How can I get refund?
If you are unhappy with your order, the package is damaged during transport, or do not see results and would like a refund please email us at firstname.lastname@example.org
Do you need answer on question?
I emailed your customer service team. When should I expect a response?
We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.