FAQ

1. Does Covid-19 effect on shipping time?

Yes. During global pandemic usual shipping time is somewhere between 15-30 days, but we use special line shipping, our shipping time is 5-20 days. If more than 40 days have passed please email us at info@gsdcolony.com and we will give you full refund or send new packet free.  

2. Free Shipping

We offer Free shipping on all orders. No matter how big your order is, you will have free shipping as your choice.
   
3. Can I get refund?
If you are unhappy with your order or do not see results and would like a refund please email us at info@gsdcolony.com
  
4. Shipping time
     
Delivery time depends on many factors ( especially now during the corona virus ), but our average time is enough for about 7-25 days around the world. If the package did not arrive 25 days after the order, contact us and we will refund you or send a new package completely free.
    
5. Processing time
   
Our processing time for order is 1-4 days. During the weekends we don't process the orders.
     
6. What if I need to return something?
   
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.
   
7. Customer service
  
Customer service is our priority. We will strive to make you happy and our customer service is available 24/7. Contact us: info@gsdcolony.com
   
8. Do you need answer on question?
  
Feel free to contact us every time when you need help. We are here because of you. Contact us: info@gsdcolony.com
   
9. Can I cancel order?
  
You can within 6h. After that the processor processes the order and sends the packet and then we can't refund you. Our delivery rules will always be highlighted on each page. Please check your order before confirming it, because in the event that more than 6 hours have passed since the order and you have requested a refund, we will not be able to refund your money.
  
10. How does shipping work?
  
GSD Colony partners with global merchants and artisans in order to provide you the best prices and the most interesting products. Your order will be shipped from United States, Europe or China, depending on the quantity of goods and location
    
11. I emailed your customer service team. When should I expect a response?
  
We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.